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Internal Knowledge Portal
Policies, SOPs, and search that staff actually use after week one.
What you'll learn
- Operations, finance, and HR each get a space and a named owner.
- One purpose, numbered steps, last reviewed date.
- Staff should find the leave policy without seeing payroll files.
- Fifteen minutes: pages past review, unpublished drafts, and one SOP that operations still asks about in chat.
Course content
4 lessons
- 1. Spaces with owners
- 2. SOPs people can follow
- 3. Search that respects login
- 4. A review Friday
Description
Shared drives are not a knowledge portal. Staff need login, search, owners, and review dates.
You will structure spaces for departments, publish an SOP template, and set a cadence so pages do not rot.
The templates are short so a busy operations manager can keep them alive.
You will structure spaces for departments, publish an SOP template, and set a cadence so pages do not rot.
The templates are short so a busy operations manager can keep them alive.